Payment Policy

Last updated: September 2026

Secure Payment Processing
At Paw & Hope, your security is our priority. Our website uses SSL/TLS encryption to protect your personal and payment information during every transaction. You can confirm a secure connection by looking for the padlock icon in your browser's address bar and a URL beginning with https://.

Accepted Payment Methods
The payment methods available to you are displayed at checkout and may vary depending on your location. These may include:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay

Currency
Prices are displayed in the currency shown on our website and at checkout. If your payment is made in a currency different from your card's currency, your bank or card provider may apply currency conversion fees, which are outside our control.

PCI DSS Compliance
All payment transactions are processed securely by Shopify and its certified payment providers, which comply with the Payment Card Industry Data Security Standard (PCI DSS) to protect cardholder data.

Your Payment Information
For your protection:

  • We do not store or have direct access to your full payment card details
  • We can only view your billing address, shipping address, order details, and the last four digits of your card
  • All payment data is encrypted during transmission

Fraud Prevention
Orders may be reviewed for potential fraud. We reserve the right to cancel any order we reasonably believe to be fraudulent and to contact the relevant authorities where appropriate. If your order is cancelled for this reason, a full refund will be issued to your original payment method within 7 business days.

Taxes
Where applicable, taxes (such as sales tax or VAT) are calculated and displayed at checkout based on your delivery address and the tax laws of the destination. Depending on your location, additional import duties, customs fees, or taxes may be assessed by local authorities. Where these are not collected at checkout, they are the responsibility of the recipient.

Payment Disputes
If you believe there is an error in a charge to your account, please contact us at support@pawandhope.com before initiating a chargeback with your bank. We are committed to resolving payment issues promptly and directly.

Contact
ARTEKOY LLC | 30 N Gould St Ste N, Sheridan, WY 82801, United States | support@pawandhope.com