Privacy policy

Last updated: September 2026

This Privacy Policy describes how Paw & Hope, operated by ARTEKOY LLC ("Paw & Hope", "we", "us", or "our"), collects, uses, and shares personal information when you visit, use, or make a purchase from pawandhope.com.

Information We Collect
Depending on how you interact with Paw & Hope, we may collect information such as:

Name
Billing address
Shipping address
Email address
Phone number
Payment and transaction information
Order history
IP address
Browser and device information
Website activity
Shopping behaviour
Customer service communications
Marketing preferences

We may also automatically collect information through cookies, pixels, analytics technologies, and similar tools.

How We Use Your Information
We may use personal information to:

Process and fulfil orders
Process payments
Provide shipping and tracking information
Communicate with you about your order
Handle returns, replacements, and refunds
Provide customer support
Prevent fraud and misuse
Improve our website, products, and services
Measure the performance of our website and advertising
Personalise marketing
Send promotional emails or other marketing communications, where permitted
Comply with legal obligations

Legal Basis for Processing
Where applicable law requires a legal basis for processing personal information, we rely on one or more of the following: performance of a contract with you (for example, fulfilling your order), our legitimate interests (such as preventing fraud and improving our services), your consent (for example, for certain marketing or non-essential cookies), and compliance with legal obligations.

Payments
Payments are processed through secure third-party payment providers available at checkout.

Paw & Hope does not directly store full credit card details.

The payment methods available to you will be displayed during checkout and may vary depending on your location.

Shopify
Our online store is hosted by Shopify.

Shopify may process personal information necessary to operate the store, facilitate transactions, provide security, and deliver Shopify's services.

Shopify's handling of personal information is also governed by Shopify's own Privacy Policy.

Advertising and Analytics
We may use advertising and analytics services such as:

Meta
Google
Shopify Analytics
Email marketing platforms
Advertising pixels
Cookie and conversion tracking technologies

These services may collect information about how visitors interact with our website and advertisements.

This information may be used to measure advertising performance, understand customer behaviour, and deliver more relevant advertising.

Cookies
Paw & Hope uses cookies and similar technologies to operate the website and improve your shopping experience.

Cookies may be used for:

Essential website functionality
Remembering preferences
Shopping cart functionality
Analytics
Fraud prevention
Advertising
Marketing attribution

Where required by applicable law, you will be asked for consent before non-essential cookies are used, and you may change your choices at any time.

You can also manage certain cookies through your browser settings.

Email Marketing
If you subscribe to Paw & Hope marketing communications, we may send you information about products, offers, promotions, and company updates.

You can unsubscribe at any time using the unsubscribe link in our marketing emails.

Transactional emails relating to your purchases may still be sent even if you unsubscribe from marketing communications.

Sharing Personal Information
We may share personal information with service providers that help us operate our business, including:

Shopify
Payment processors
Fulfilment partners
Shipping companies
Tracking providers
Email and marketing providers
Analytics providers
Advertising platforms
Fraud prevention providers
Customer service providers

We may also disclose information where required by law or where reasonably necessary to protect our legal rights.

International Processing
Our service providers, fulfilment partners, and technical systems may be located in different countries.

As a result, your personal information may be transferred to and processed in countries other than the one in which you live. Where required by applicable law, we take reasonable steps to ensure appropriate safeguards are in place for such transfers.

Data Security
We use reasonable technical and organisational measures to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure.

Your Privacy Rights
Depending on where you live, applicable law may provide you with certain privacy rights, including the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion
Obtain a copy of certain personal information
Restrict or object to certain processing
Withdraw consent, where processing is based on consent
Object to certain targeted advertising
Opt out of certain sales or sharing of personal information, where applicable

To submit a privacy request, contact: support@pawandhope.com

We may need to verify your identity before processing certain requests. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with legal obligations.

Children's Privacy
Paw & Hope is not intended for use by children.

We do not knowingly collect personal information from children in violation of applicable law.

Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations.

The most recent version will always be published on this page.

Contact
For questions about this Privacy Policy or your personal information:

ARTEKOY LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States

Email: support@pawandhope.com
Website: pawandhope.com