Refund policy

Last updated: June 11, 2026

At Lundoria, we want you to love every piece you receive. If something is not right, we have made the return process simple and straightforward.

Return Window
You have 30 days from the date of delivery to request a return. We cannot accept returns requested after this 30-day period.

Return Eligibility
To be eligible for a return, your item must meet all of the following conditions:

  • Unworn and unwashed, in the same condition as received
  • All original tags still attached
  • In its original packaging
  • Accompanied by proof of purchase (your order confirmation email)

How to Start a Return

  1. Email us at support@lundoria.com with your order number and reason for return
  2. Wait for written approval before sending anything back — items returned without prior authorization will not be accepted
  3. Once approved, we will send you return instructions and, where applicable, a return shipping label

For questions about the return process, visit lundoria.com/pages/contact

Return Shipping Costs

  • Damaged, defective, or incorrect items: Lundoria covers return shipping at no cost to you.
  • Change of mind, wrong size ordered, or personal preference: Return shipping costs are the responsibility of the customer.

No restocking fees are charged on any return.

Refunds
Once we receive and inspect your returned item, we will notify you by email of the approval status within 2 business days. If approved, your refund will be issued to your original payment method within 7 business days of our receipt of the item.

Please note that your bank or card provider may require additional time to process and post the funds. If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at lundoria.com/pages/contact

Exchanges
We do not offer direct exchanges. To get a different size, color, or style, return your original item for a refund and place a new order.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or is not what you ordered, please contact us immediately at lundoria.com/pages/contact and include:

  • Your order number
  • A clear description of the issue
  • Photos of the item and its packaging

We will arrange either a free replacement or a full refund — whichever you prefer.

Non-Returnable Items
The following items are not eligible for return under any circumstances:

  • Items marked as Final Sale at the time of purchase
  • Gift cards

Order Cancellations
To cancel an order, contact us as soon as possible at lundoria.com/pages/contact or by emailing support@lundoria.com. Cancellations are only possible before the order has entered processing. Once an order has been processed or shipped, it cannot be cancelled — you may request a return after delivery instead.

Return Policy Country
This return policy applies to orders shipped to addresses within the United States only.